FREQUENTLY ASKED QUESTIONS

What Can We Help You With?

Have questions about our products, services or installation process? Curious about features of your Home Energy System? You’ve come to the right place. Browse our most frequently asked questions below.

FREQUENTLY ASKED QUESTIONS

What Can We Help You With?

Have questions about our products, services or
installation process? Curious about features of your Home Energy System? You’ve
come to the right place. Browse our most frequently asked questions below.

Installation

What are the benefits of having my EV charger professionally installed by a GM Energy-preferred installation provider?

By having your EV charger professionally installed by one of preferred installation providers, you can rest assured that the equipment is installed properly, professionally and with the right permits. The preferred installer will help ensure your system is operating as intended to power your 2024 Chevy Silverado EV.

How long after I submit my site assessment will I be able to schedule my installation?

Timing may vary significantly based upon where you live. Each local jurisdiction and utility has a slightly different process and timeline for approving installation permits and requests, so there is no one-size-fits-all. Once you submit your site assessment and are provided a quote, you can contact your designated installer to learn more about the projected timing for your specific home installation needs.

How long will it take after I submit my order before my system is fully installed and ready to use?

The installation process and timeline is heavily dependent on your equipment selection and preferences, current setup and your local jurisdiction for permitting. Based on these factors, some installations can be done in less than a month, but more complex installations can take longer.

Energy LIVE

What is Energy LIVE?

Energy LIVE is a one-to-one live video experience that allows you to connect with one of our Specialists in real-time to ask questions and learn everything you need to know about our Ultium Home products.

How long are wait times?

We strive to keep wait times to a minimum, but they may vary depending on the queue. If you're unable to wait in the lounge for the duration, you may schedule a tour for a time that's most convenient for you.

How much does the Energy LIVE experience cost?

Your Energy LIVE experience is entirely complimentary.

Is my Energy LIVE demo going to be recorded?

No, your Energy LIVE experience will not be recorded.

Customer Care

What aftersales support will be available for my Ultium Home Products?

Your Ultium Home mobile tools will be your first stop for device performance and support. Additionally, there will be live technical experts available for you to call during business hours who can perform remote diagnostics. If further support is needed, you can schedule a trained technician to visit your home and perform necessary troubleshooting and repairs. Additional charges may apply.